"Voted one of Canada's superior bridal boutiques"

We want all of our brides to be happy with their gown, and know they have made the perfect choice!!

Therefore, we try our best in respect to returns, cancellations and changes. Within the bridal industry, usually no returns are allowed, but to make things a little easier for the bride, We accept returns on in-stock bridal gowns, for which you will receive an “in-store” credit only. The in-store credit must be used within one year of return date. Stella’s Bridal Galleria reserves the right to charge a re-stocking fee of 15% . For the return to be accepted please scroll down to the applicable return chart below.

Due to the unique nature of the bridal industry, we can not accept returns, cancellations or changes to special ordered bridal gowns, (to see what the difference is between in-stock and special order, pls see the faqs page). If you are asking “why not ??” Well, actually it’s quite simple; we can not accept the returns or changes because the manufactures/factories do not accept returns from the retailers. Manufactures of bridal gowns only produce a gown if it has been ordered from the retailers with the instructed specifications such as size, length, and colour..... They do not mass-produce any gown in complete size runs and colours alike regular everyday clothing manufactures that sell their merchandise right off the rack (i.e. pair of jeans). Bridal fabrics are of course extremely special, unique and can be very costly; therefore, there is not the ability of the manufactures/factories to mass-produce bridal gowns.

ITEMS WE ACCEPT RETURNS ON:

• in-stock bridal gowns
• in-stock bridesmaids gowns
• in-stock grad/prom gowns
• in-stock tiara’s veils, jewellery
• in-stock shoes, gloves

ITEMS WE DO NOT ACCEPT RETURNS ON:

• special ordered bridal gowns
• special ordered bridesmaids gowns
• special ordered grad/prom gowns
• special ordered tiara’s, veils, jewellery
• special ordered shoes, gloves

IF YOU PURCHASED IN OUR BOUTIQUE:

• We must be notified of the return within 7 days of purchasing the in-stock gown or merchandise. The gown/merchandise must not have been taken out of the shop, but rather stored in our storage room. Any in-stock gown/merchandise that is taken out of the shop is non-refundable, and no credit will be issued.
• The in-stock gown must not have been altered.

IF YOU PURCHASED ON-LINE:

• We must be notified of the return within 2 day of receiving your gown or merchandise from us via DHL, UPS, or Canada Post. At that time we will give you a return authorization number, which must be written on the top of the box.
• The gown or merchandise must not be worn, or altered in any way. It must have all original tags attached. The gown must be in the same condition as shipped and with original packing materials intact.
• All shipping cost back and forth are the customers responsibility and we must receive the merchandise back within 3-7 business days via the same carrier as was originally sent. If we do not receive it back within the specified time, no credit will be issued.
• Once we receive it back, we will inspect the gown/merchandise and as long as it has been returned in the same condition as sent, we will issue the in-store credit.
• Shipping costs are non-refundable.